At Trusted Review Co., we are committed to protecting the privacy and security of your business and customer data. This Privacy Policy explains how we collect, use, store, and disclose information when you use our review management services.
1. Information We Collect
Depending on the service mode you choose, we may collect the following types of information:
Account Information: When you sign up for our service, we collect your business name, contact person's name, email address, phone number, and billing information.Customer Lead Data (Standard Mode Only): If you opt for our Standard Mode, you provide us with information about your customers, which may include their names, phone numbers, and email addresses ("Lead Data").Customer Feedback Data: In Standard Mode, we track and store customer feedback provided through our system.Service Usage Data: We collect information about how you interact with our service, such as login times, features used, and technical data (e.g., IP addresses, browser types).
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide and Maintain Our Services: This includes managing review messages, sending follow-ups, tracking feedback, and providing support. To Improve Our Services: We analyze usage data to understand how our services are used and to identify areas for improvement.For Communication: To send you service-related notifications, updates, and support messages.For Billing and Account Management: To process payments and manage your subscription.For Security and Fraud Prevention: To protect our services and users from fraudulent activity.
3. Your Privacy Options
We offer two distinct privacy modes to give you control over your data:
3.1 Standard Mode (Default)Data Handling: We manage the entire review collection process for you. Data Access: We see, store, and process your customer Lead Data (name, phone, email) to send review requests and follow-ups.Feedback Management: We manage all review messages and track customer feedback history within our system.Reporting: We provide comprehensive reports on customer feedback and review performance.Support: You receive full support and detailed issue reports. Data Retention & Deletion: Lead Data shared with us in Standard Mode is never shared with any third parties and is automatically deleted from our systems every month to minimize data retention.
3.2 Private Mode (For Data-Sensitive Businesses)Data Handling: This mode is designed for businesses with strict data privacy requirements. Data Access: We do not see, store, or access your individual customer Lead Data. We only receive and track anonymized aggregated data, such as the number of leads you send to our system.System Operation: We still operate the review request system for you, but without visibility into individual customer details. Feedback History: There is no saved feedback history stored on our side for individual customers.Reporting: No detailed reports are provided; you will receive real-time notifications for review activity.Activation: You can select this mode by checking the "Don't show my data" option during your signup process.
4. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and regular security audits.
However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We will
never sell, rent, or share your customer Lead Data (in Standard Mode) with any third parties
for marketing or other purposes. We may share information only in the following limited circumstances:
With Your Consent: If you explicitly consent to the sharing of specific information.For Service Providers: With third-party vendors and service providers who perform services on our behalf (e.g., payment processing, hosting), under strict confidentiality agreements.For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as part of the business assets.
6. Your Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data, including the right to access, correct, delete, or restrict its processing. To exercise these rights, please contact us
using the details below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact
us at:
Please read these Terms and Conditions ("Terms," "Terms of Service") carefully before using the Trusted Review Co. website and services (
the "Service")
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these
Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you do not have permission to access the Service.
1. Service Description
Trusted Review Co. provides an online review management service designed to help businesses collect, manage, and improve their online ratings and reputation across various platforms. Our Service facilitates the collection of customer feedback and guides satisfied customers to leave public reviews.
2. Privacy Options
As part of our Service, you can choose between two data privacy modes:
Standard Mode (Default): You provide us with your customer lead information (name, phone, email). We use this data to send review requests and manage follow-ups. We track and store customer feedback history. This data is handled according to our Privacy Policy, including monthly deletion and a strict no-sharing policy.Private Mode (For Data-Sensitive Businesses): You opt for a higher level of data privacy where we do not see, store, or access your individual customer lead data. We only track the number of leads you send to our system. In this mode, individual feedback history and detailed reports are not maintained by us. You select this mode during signup by checking the "Don't show my data" option.
For full details on data handling and privacy, please refer to our
[Data Privacy Policy]([Link to your Privacy Policy])
.
3. AccountsWhen you create an account with us, you guarantee that you are above the age of 18 and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.
You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.4. User Responsibilities
You agree not to use the Service for any unlawful purpose or in any way that interrupts, damages, or impairs
the Service. You are responsible for:
Ensuring that you have the legal right to provide us with the customer lead data (in Standard Mode) and that its collection and processing by us, as described in our Privacy Policy, does not violate any applicable laws or your agreements with your customers.Complying with all applicable laws and regulations, including those related to email marketing, SMS marketing, and data privacy (e.g., CAN-SPAM, TCPA, GDPR, CCPA).Not using the Service to send unsolicited messages (spam) or engage in any deceptive or fraudulent activity.Maintaining the security of your account credentials.
8. Termination
We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.
If you wish to terminate your account, you may
discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including,
without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
9. Indemnification
You agree to defend, indemnify and hold harmless
[Your Company Name] and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting
from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms; or c)
any claims brought by a third-party related to your use of customer data with our service.
10. Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
[Your Company Name] its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
11. Limitation of Liability
In no event shall [Your Company Name], nor its directors, employees, partners, agents, suppliers, or affiliates, be liable
for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the
possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
12. Governing Law
These Terms shall be governed and construed in accordance with the laws
of [Your Country/State, e.g.,
the State of California, USA] without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms
will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.
13. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material,
we are not bound to provide a notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Service.
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